COVID-19 GUIDELINES: WE ARE OPEN 24/7

COVID-19 PATIENT GUIDELINES

WE ARE OPEN TO SERVE THE HEALTH AND WELL-BEING OF COMPANION ANIMALS  

PLEASE HELP US TO STAY OPEN TO CONTINUE TO SERVE

UPDATED MARCH 24, 2020:

Our priority during the COVID-19 outbreak is to ensure the ongoing high level of care provided by Animal Health Partners for the well-being of your loved ones.  In order to do so, we must ensure the health and well-being of our clinicians and staff to deliver our essential services.

Prior to leaving your household, we request that the COVID-19 Self-Assessment be completed.  If you are at risk of having COVID-19, please have your pet brought to the hospital by a non-risk individual and limit contact through social distancing to all individuals in your household.

Scheduled Appointments

  1. On arrival at the hospital, please call (416) 380-7400 and notify reception of your arrival and provide your immediate contact number.
  2. Patient registration information will be obtained over the phone at that time
  3. All patients will be greeted in the parking lot (South lot) of 1 Scarsdale Road and admitted directly to their appointment. We ask that owners stay in their cars or return for pick-up
  4. The clinician will contact you to ask any questions and provide a review of the consultation.
  5. If your pet requires admission, our staff will enquire whether the COVID-19 Self-Assesment has been completed or enquire directly to determine the risks and either allow access into the hospital or provide further guidance over the phone

Emergency Visits

  1. On arrival at the hospital, please call (416) 380-7400 and notify reception of your arrival and provide your immediate contact number and the nature of your pet’s emergency
  2. Please remove your pet from your vehicle and a staff member will bring your pet inside and the hospital and commence our triage procedures. If you are unable to remove your pet, we ask that you step away from the vehicle and allow our staff to remove the pet
  3. If the emergency is of “stat” severity, our staff will assess COVID-19 risks and either allow access into the hospital or provide further guidance over the phone
  4. Patient registration information will be obtained at that time
  5. The clinician will contact you to ask any questions and provide a review of the consultation.
  6. If your pet requires admission, our staff will enquire whether the COVID-19 Self-Assesment has been completed or enquire directly to determine the risks and either allow access into the hospital or provide further guidance over the phone

Toronto Public Health guidelines of social distancing, hand-washing and travel will be closely followed by our team.

  • Employees who feel ill are instructed to stay home and consult their healthcare providers.
  • We are also urging all employees to be vigilant about frequent hand washing.
  • Coughs and sneezes shall be covered

Enhanced exam room disinfection will be done between patients with healthcare grade disinfectant.

Our hospital is equipped with state-of-the-art circulation systems.   All of our air handling systems use 100% outside air and do not recirculate air within the building.

We are closely monitoring the guidance of the Toronto Public Health, Health Canada, World Health Organization, Centers for Disease Control regarding the spread of the virus to ensure that the actions that we are taking are comprehensive and appropriate.

COVID-19 Self Assessment Tool and Considerations:

Ontario COVID-19 Self-Assessment Tool:  Click Here

Have you travelled outside of Canada in the last 14 days?

If you are feeling unwell with any of the following symptoms:

Fever, new cough or difficulty breathing (or a combination of these symptoms)?

Muscle aches, fatigue, headache, sore throat, runny nose or diarrhea? Symptoms in young children may also be non-specific (for example, lethargy, poor feeding).

And have experienced any of the following:

Does someone you are in close contact with have COVID-19 (for example, someone in your household or workplace)?

Are you in close contact with a person who is sick with respiratory symptoms (for example, fever, cough or difficulty breathing) who recently travelled outside of Canada?

Are you over the age of 65? Do you have any medical conditions, dispositions or are immunosuppressed?

 

YOUR OPINION
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